Real World Technology Solutions incident

Authentication issues effecting NBN services re-connecting

Notice Resolved View vendor source →

Real World Technology Solutions experienced a notice incident on February 14, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2023, 07:48 PM UTC
Resolved
Feb 14, 2023, 03:00 PM UTC
Duration
—
Detected by Pingoru
Feb 14, 2023, 07:48 PM UTC

Update timeline

  1. resolved Feb 14, 2023, 07:48 PM UTC

    Please be advised for the last few hours some NBN services would have failed to authenticate/connect due to an issue we had in our RADIUS cluster. If service has not restored please power cycle the related NBN CPE router and lodge a ticket if the service does not come back.