Real World Technology Solutions incident

CloudPBX Registration Failures

Minor Resolved View vendor source →

Real World Technology Solutions experienced a minor incident on March 21, 2023 affecting CloudPBX, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2023, 01:33 AM UTC
Resolved
Mar 21, 2023, 01:45 AM UTC
Duration
11m
Detected by Pingoru
Mar 21, 2023, 01:33 AM UTC

Affected components

CloudPBX

Update timeline

  1. investigating Mar 21, 2023, 01:33 AM UTC

    Engineers are currently investigating reports of registration failures for a subset of customers on our CloudPBX platform.

  2. monitoring Mar 21, 2023, 01:35 AM UTC

    We have investigated reports of users being unable to register, receiving no service on their handset, or being unable to make calls. The incident has been isolated to a single system, and we have taken steps to recover. We do not anticipate any further impact from this event.

  3. resolved Mar 21, 2023, 01:45 AM UTC

    This incident has been resolved.