Real World Technology Solutions incident

pe01.adl01 and pe01.drw01 emergency reboot

Minor Resolved View vendor source →

Real World Technology Solutions experienced a minor incident on May 15, 2023 affecting NBN and Intercapital Capacity, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2023, 09:14 AM UTC
Resolved
May 15, 2023, 01:00 PM UTC
Duration
3h 45m
Detected by Pingoru
May 15, 2023, 09:14 AM UTC

Affected components

NBNIntercapital Capacity

Update timeline

  1. identified May 15, 2023, 09:14 AM UTC

    Engineers have identified a fault condition requiring emergency reboot on this device. This will commence shortly.

  2. monitoring May 15, 2023, 09:27 AM UTC

    The reboot has been completed and engineers are verifying network behaviour has returned to normal.

  3. resolved May 15, 2023, 01:00 PM UTC

    We further identified an issue caused by a third party route leak that was also affecting both pe01.adl01 and pe01.drw01 and have completed a configuration change to resolve the impact. All services are now restored.