Real World Technology Solutions incident

Data centre power issues effecting services

Notice Resolved View vendor source →

Real World Technology Solutions experienced a notice incident on September 13, 2023 affecting IP Transit and Virtual Machine Hosting and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2023, 06:25 AM UTC
Resolved
Sep 13, 2023, 08:32 AM UTC
Duration
2h 6m
Detected by Pingoru
Sep 13, 2023, 06:25 AM UTC

Affected components

IP TransitVirtual Machine HostingEthernet servicesCo-locationNBNWeb HostingADSL ServicesManaged Backup (Dell Rapid Recovery)Fixed Wireless EthernetManaged Backup (Veeam)

Update timeline

  1. investigating Sep 13, 2023, 06:25 AM UTC

    We are currently investigating alerts from our monitoring systems regarding loss of power to some equipment in our data centre location NextDC S1. There were power works expected in some areas but we have seen a power loss in racks not covered by the providers powers works.

  2. monitoring Sep 13, 2023, 06:27 AM UTC

    Power is restored and we are working with the data centre staff at present.

  3. resolved Sep 13, 2023, 08:32 AM UTC

    Investigations by our staff and data centre technicians have found a possibly faulty device that cause circuit breakers upstream of the rack to trip. We do not anticipate any further service issues in relation to this.