Real World Technology Solutions incident

NBN outage affecting services in NT and SA

Major Resolved View vendor source →

Real World Technology Solutions experienced a major incident on December 9, 2023 affecting NBN, lasting 10h 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2023, 11:55 AM UTC
Resolved
Dec 09, 2023, 10:22 PM UTC
Duration
10h 26m
Detected by Pingoru
Dec 09, 2023, 11:55 AM UTC

Affected components

NBN

Update timeline

  1. investigating Dec 09, 2023, 11:55 AM UTC

    We have seen NBN services in NT and SA go offline. Engineers are working on identifying the cause.

  2. monitoring Dec 09, 2023, 12:10 PM UTC

    A fault was identified with a fibre transceiver. This has been replaced and services have been restored. If you continue to have issues, please restart your NBN modem.

  3. resolved Dec 09, 2023, 10:22 PM UTC

    This incident has been resolved.