Real World Technology Solutions incident

CloudPBX Desktop Licensing Issues

Minor Resolved View vendor source →

Real World Technology Solutions experienced a minor incident on March 4, 2024 affecting CloudPBX, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2024, 10:19 PM UTC
Resolved
Mar 05, 2024, 11:48 PM UTC
Duration
1d 1h
Detected by Pingoru
Mar 04, 2024, 10:19 PM UTC

Affected components

CloudPBX

Update timeline

  1. identified Mar 04, 2024, 10:19 PM UTC

    Users of CloudPBX Desktop who have not updated their client since October 2023 may receive a notice that their license key has been revoked. This is due to a change in the licensing system used by CounterPath/Allianza, our software vendor who manufactures this application. We have become aware that the auto update mechanism that was integrated into CloudPBX Desktop may have not correctly worked for all users. Users who receive a message that their licence has expired can download the updated client at https://rwts.com.au/cpbxdesktop/ and sign in with their credentials. If you do not know these or need any assistance please contact our Helpdesk.

  2. resolved Mar 05, 2024, 11:48 PM UTC

    This incident has been resolved.