Real World Technology Solutions incident
Telstra Transmission Fault - syd02 (NEXTDC S1)
Real World Technology Solutions experienced a minor incident on May 15, 2023 affecting IP Transit and Ethernet services, lasting 18h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 15, 2023, 01:42 PM UTC
We have identified a transmission fault within Telstra's network affecting some Ethernet Access services terminating in NEXTDC S1 (our syd02 data centre). This is also affecting some Sydney Telstra based transit. Our NOC have spoken with Telstra Engineers, who are aware of the fault and are working to resolve.
- identified May 15, 2023, 09:13 PM UTC
Telstra have identified a fibre break and have dispatched field technicians.
- identified May 16, 2023, 12:11 AM UTC
Telstra technicians are on site repairing the fibres.
- monitoring May 16, 2023, 04:32 AM UTC
Telstra fibre crew has repaired the damaged cable and services have been restroed.
- resolved May 16, 2023, 08:00 AM UTC
This incident has been resolved.