Real World Technology Solutions incident

Issues with NBN authentication

Minor Resolved View vendor source →

Real World Technology Solutions experienced a minor incident on June 11, 2024 affecting NBN and 3G/4G Data Services and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2024, 12:52 AM UTC
Resolved
Jun 11, 2024, 02:05 AM UTC
Duration
1h 12m
Detected by Pingoru
Jun 11, 2024, 12:52 AM UTC

Affected components

NBN3G/4G Data ServicesManaged VPN

Update timeline

  1. identified Jun 11, 2024, 12:52 AM UTC

    NBN and other Data services which need re-authentication will currently be unable to connect due to an outage within an upstream dependent system. Engineers are working with the upstream provider to resolve.

  2. resolved Jun 11, 2024, 02:05 AM UTC

    Our billing vendor has restored services following a major outage and all systems are now functioning correctly.