Real World Technology Solutions incident

SMILE billing unavailable

Real World Technology Solutions experienced a major incident on June 11, 2024 affecting Billing Systems, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started: Jun 11, 2024, 12:50 AM UTC
Resolved: Jun 11, 2024, 02:05 AM UTC
Duration: 1h 14m
Detected by Pingoru: Jun 11, 2024, 12:50 AM UTC

Affected components

Billing Systems

Update timeline

identified Jun 11, 2024, 12:50 AM UTC

We are aware of an outage affecting our billing system (SMILE) which is impacting a number of services. This includes provisioning requests, number porting requests and other services which depend on this service. Our vendor is aware of the outage and is working on a resolution.
resolved Jun 11, 2024, 02:05 AM UTC

Our billing vendor has restored services following a major outage and all systems are now functioning correctly.