Real World Technology Solutions incident

Outage impacting Telstra EA services in QLD

Major Resolved View vendor source →

Real World Technology Solutions experienced a major incident on August 27, 2024, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2024, 02:21 PM UTC
Resolved
Aug 27, 2024, 02:47 PM UTC
Duration
25m
Detected by Pingoru
Aug 27, 2024, 02:21 PM UTC

Update timeline

  1. identified Aug 27, 2024, 02:21 PM UTC

    We are seeing an un-planned outage impacting Telstra EA service in QLD. Testing indicates an issue in Brisbane on the upstream carrier side effecting an EA headend port. We have lodged a fault with them to assist in investigating.

  2. monitoring Aug 27, 2024, 02:37 PM UTC

    We are seeing service restored and upstream diagnostics are passing now.

  3. resolved Aug 27, 2024, 02:47 PM UTC

    This incident has been resolved.