Real World Technology Solutions incident

Database processing issue affecting registration

Major Resolved View vendor source →

Real World Technology Solutions experienced a major incident on October 21, 2024 affecting CloudPBX, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2024, 07:21 AM UTC
Resolved
Oct 21, 2024, 08:29 AM UTC
Duration
1h 7m
Detected by Pingoru
Oct 21, 2024, 07:21 AM UTC

Affected components

CloudPBX

Update timeline

  1. identified Oct 21, 2024, 07:21 AM UTC

    We are currently investigating an outage affecting registration across our CloudPBX platform.

  2. monitoring Oct 21, 2024, 08:04 AM UTC

    We have restored services following a database cluster stall, and are continuing to monitor systems to ensure that all services are restored.

  3. resolved Oct 21, 2024, 08:29 AM UTC

    This incident has been resolved.