Real World Technology Solutions incident

NBN authentication failures

Minor Resolved View vendor source →

Real World Technology Solutions experienced a minor incident on December 1, 2024 affecting NBN and 3G/4G Data Services, lasting 7h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2024, 03:17 AM UTC
Resolved
Dec 01, 2024, 10:39 AM UTC
Duration
7h 22m
Detected by Pingoru
Dec 01, 2024, 03:17 AM UTC

Affected components

NBN3G/4G Data Services

Update timeline

  1. identified Dec 01, 2024, 03:17 AM UTC

    We're seeing some NBN authentications fail due to a third-party component: we have escalated this with their technical team.

  2. monitoring Dec 01, 2024, 06:10 AM UTC

    A fix has been implemented. All service should authentication normally. Please reboot your modem if you continue to have issues.

  3. resolved Dec 01, 2024, 10:39 AM UTC

    This incident has been resolved.