Resolved after 1 day, affecting 3G/4G Data Services, on August 29, 2023.
We are continuing to see services come back online. Some modems/routers may need a reboot to re-establish connectivity.
Affected components
Update timeline
- investigating Aug 29, 2023, 06:50 AM UTC
We have seen a number of 4G LTE services go offline that are supplied via the Optus network. We are investigating the issue with our upstream provider.
- monitoring Aug 29, 2023, 07:49 AM UTC
The issue has been identified and a fix implemented. Services should come back online shortly.
- monitoring Aug 29, 2023, 10:25 AM UTC
Please reboot your modem/router if your 4G data service has not come back online.
- monitoring Aug 29, 2023, 10:50 PM UTC
We are continuing to see services come back online. Some modems/routers may need a reboot to re-establish connectivity.
- resolved Aug 30, 2023, 07:03 AM UTC
This incident has been resolved.
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