Resolved after 23 hours 21 minutes, affecting Ethernet services and Intercapital Capacity, on November 12, 2023.
All services have been restored.
Affected components
Update timeline
- identified Nov 12, 2023, 10:16 PM UTC
We've seen some Telstra services drop in NT. There is a fibre break near Noonamah. Telstra have repaired some services overnight, and are continuing to work on restoring remaining services. On-net services to Darwin are running over an alternate path and may see some change in latency.
- identified Nov 12, 2023, 10:44 PM UTC
Telstra technicians are on-site working to repair fibres. There is no ETR available at the moment.
- identified Nov 13, 2023, 03:07 AM UTC
Technicians have almost finished hauling a new cable, one end is being prepped for splicing, anticipated service restoration in the next couple of hours.
- identified Nov 13, 2023, 05:05 AM UTC
We have seen most services restored, however we are aware of at least one service still affected.
- identified Nov 13, 2023, 09:37 PM UTC
All services have been restored.
- resolved Nov 13, 2023, 09:38 PM UTC
This incident has been resolved.
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