Real World Technology Solutions incident
Storage Fabric Availability in syd02
Resolved after 7 days 14 hours, affecting Virtual Machine Hosting and Co-location and 1 more, on January 28, 2024.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jan 28, 2024, 11:37 AM UTC
Engineers are investigating an issue affecting a storage fabric in our syd02 data centre. Currently multiple services are impacted by a suspected hardware failure.
- identified Jan 28, 2024, 11:40 AM UTC
Engineers have identified a fault condition in a redundant storage fabric where controller B has failed, but some volumes have not successfully migrated due to a dirty cache operation. Engineers are liaising with vendor technicians to identify next steps.
- identified Jan 28, 2024, 12:16 PM UTC
Engineers have arrived on site.
- monitoring Jan 28, 2024, 12:53 PM UTC
Engineers have corrected the hardware fault and restored all ancillary services. Any customers who continue to have any service issues should contact our help desk.
- monitoring Feb 05, 2024, 02:18 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 05, 2024, 02:19 AM UTC
This incident has been resolved.
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