Real World Technology Solutions incident

Issues with NBN authentication

Resolved after 1 hour 12 minutes, affecting NBN and 3G/4G Data Services and 1 more, on June 11, 2024.

resolved Jun 11, 2024, 02:05 AM UTC

Our billing vendor has restored services following a major outage and all systems are now functioning correctly.

Started
Jun 11, 2024, 12:52 AM UTC
Resolved
Jun 11, 2024, 02:05 AM UTC
Duration
1h 12m
Detected by Pingoru
Jun 11, 2024, 12:52 AM UTC

Affected components

NBN3G/4G Data ServicesManaged VPN

Update timeline

  1. identified Jun 11, 2024, 12:52 AM UTC

    NBN and other Data services which need re-authentication will currently be unable to connect due to an outage within an upstream dependent system. Engineers are working with the upstream provider to resolve.

  2. resolved Jun 11, 2024, 02:05 AM UTC

    Our billing vendor has restored services following a major outage and all systems are now functioning correctly.

Your product runs on more than Real World Technology Solutions

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →