Real World Technology Solutions incident

Outage impacting Telstra EA services in QLD

Resolved after 25 minutes, on August 27, 2024.

monitoring Aug 27, 2024, 02:37 PM UTC

We are seeing service restored and upstream diagnostics are passing now.

Started
Aug 27, 2024, 02:21 PM UTC
Resolved
Aug 27, 2024, 02:47 PM UTC
Duration
25m
Detected by Pingoru
Aug 27, 2024, 02:21 PM UTC

Update timeline

  1. identified Aug 27, 2024, 02:21 PM UTC

    We are seeing an un-planned outage impacting Telstra EA service in QLD. Testing indicates an issue in Brisbane on the upstream carrier side effecting an EA headend port. We have lodged a fault with them to assist in investigating.

  2. monitoring Aug 27, 2024, 02:37 PM UTC

    We are seeing service restored and upstream diagnostics are passing now.

  3. resolved Aug 27, 2024, 02:47 PM UTC

    This incident has been resolved.

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