Real World Technology Solutions incident
Helpdesk ticket creation via Email delayed
Resolved after 10 days 23 hours, affecting Helpdesk Services, on August 20, 2024.
Zendesk have applied a fix to the inbound mail queue and we have seen a steady improvement of ticket creation over the last two hours.
Affected components
Update timeline
- identified Aug 20, 2024, 03:27 AM UTC
Our help desk provider, Zendesk, is currently experiencing delays with processing inbound emails which is delaying ticket creation and ticket updates. Customers are encouraged to update their tickets from the Web Portal (https://helpdesk.realworld.net.au/). Tickets can also be created from here.
- identified Aug 20, 2024, 04:14 AM UTC
Zendesk have indicated that they are currently testing a fix for this and expect another update within the next 2 hours.
- monitoring Aug 20, 2024, 09:47 AM UTC
Zendesk have applied a fix to the inbound mail queue and we have seen a steady improvement of ticket creation over the last two hours.
- resolved Aug 31, 2024, 02:57 AM UTC
This incident has been resolved.
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