Resolved after 4 days 20 hours, on February 1, 2023.
We're continuing to monitor Community post notifications but are closing this incident based on the performance of the changes in production last week.
Update timeline
- investigating Feb 01, 2023, 10:31 PM UTC
We are currently experiencing an issue where some customers are not receiving Community post notifications within an acceptable timeframe. Our teams are researching the root cause of these delays as a high priority. Other notifications are not affected.
- identified Feb 02, 2023, 11:44 PM UTC
We are working on investigating the outage, in the meanwhile we are making some changes that we believe will improve the situation by EOD tomorrow
- monitoring Feb 03, 2023, 05:15 PM UTC
We've applied a fix into production approximately two hours ago and have seen the improvements we've expected. We're continuing to monitor throughout the day.
- resolved Feb 06, 2023, 07:24 PM UTC
We're continuing to monitor Community post notifications but are closing this incident based on the performance of the changes in production last week.
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