Notifications sent to groups of users are currently experiencing a disruption.

Update timeline

1. identified Jan 16, 2024, 06:35 PM UTC

   We are investigating an issue that affects notifications targeting a user or set of users. This includes notifications related to new activity in a channel, form reminders, and announcements sent to groups of users. At this time, these are not generating push notifications, nor in-app notifications. We have identified the issue and are working towards a resolution. NOTE: This does NOT affect announcements sent to "Everyone" (which includes all "emergency" level announcements). These are being delivered immediately, as expected.

2. identified Jan 17, 2024, 12:39 PM UTC

   We are currently running a script that will resolve the issue and allow user-specific notifications to resume being generated and delivered. We anticipate this script will complete at approximately 8:30am EST. We will update you once we confirm notifications are operational.

3. monitoring Jan 17, 2024, 01:06 PM UTC

   The resolution is in place, and we have confirmed that user notifications are now being generated as expected. We will continue to monitor this situation.

4. monitoring Jan 17, 2024, 02:29 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Jan 17, 2024, 02:41 PM UTC

   Campus Cloud and Campus App are both experiencing degraded performance as the system's jobs resume running. We anticipate slow load times for the next 2 hours. We apologize for the inconvenience and are actively working to mitigate the issue.

6. resolved Jan 17, 2024, 03:23 PM UTC

   We have confirmed that notifications are working as expected, and the platform's overall performance is restored, showing load times within a normal range. This issue is now resolved.