Ready Education incident
Known Issue: Message Inbox is not updating to reflect new direct messages
Resolved after 22 hours 57 minutes, on January 25, 2024.
We have identified the root cause of the issue and fixed it. All the impacted functionalities should be back to normal.
Update timeline
- investigating Jan 25, 2024, 05:21 PM UTC
We are currently investigating an issue affecting Campus App's "Messages" inbox, which is found in the menu of the "Community" area. The list is not updating to show new messages sent between users within the app. The messages are successfully sent, but they can be viewed only by clicking on an existing conversation, or locating the recipient's profile, and viewing your message history with them. This is also affecting notifications related to new messages, as well as notifications for new friend requests. We will update this page once a cause has been identified.
- resolved Jan 26, 2024, 04:18 PM UTC
We have identified the root cause of the issue and fixed it. All the impacted functionalities should be back to normal.
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