Ready Education incident
Outage in US and Canada Campus App Production Environments
Resolved after 1 hour 8 minutes, on June 26, 2024.
We have identified that the reported incident below was a false alarm. There was no actual outage. Our internal alert indicating "SSO down" was incorrect. We are modifying our alerts to ensure they accurately reflect the status of our services. We apologize for any confusion caused by this false alarm. --- Both the US and Canada production environments experienced down time with Single Sign On from 2024-06-26 03:59 AM to 2024-06-26 05:07 AM EDT. Unauthenticated users may have experienced difficulty signing in, already signed in users would be largely unaffected. We have resolved the issue and the affected service is back to normal operation.
Update timeline
- resolved Jun 26, 2024, 12:22 PM UTC
We have identified that the reported incident below was a false alarm. There was no actual outage. Our internal alert indicating "SSO down" was incorrect. We are modifying our alerts to ensure they accurately reflect the status of our services. We apologize for any confusion caused by this false alarm. --- Both the US and Canada production environments experienced down time with Single Sign On from 2024-06-26 03:59 AM to 2024-06-26 05:07 AM EDT. Unauthenticated users may have experienced difficulty signing in, already signed in users would be largely unaffected. We have resolved the issue and the affected service is back to normal operation.
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