ReachInbox AI incident
Email Account Connectivity and Sending Disruption
Ongoing since 08:25 AM UTC, affecting Campaigns Engine and Warmup Engine.
We are currently experiencing a temporary internet service disruption due to an issue with our ISP’s core network connection affecting email account connectivity and sending on ReachInbox. Some users may be unable to connect email accounts, and some sends may fail with a proxy error. Our ISP is actively working to resolve the issue and restore connectivity as soon as possible. What’s affected: Connecting new email accounts, and sending emails from some connected accounts (proxy errors). What’s not affected: Your campaign setup, leads, sequences, and account data are safe and unchanged. We apologise for the inconvenience and appreciate your patience. We’ll share further updates as soon as connectivity is restored.
Affected components
Update timeline
- investigating Oct 26, 2026, 08:25 AM UTC
We are currently experiencing a temporary internet service disruption due to an issue with our ISP’s core network connection affecting email account connectivity and sending on ReachInbox. Some users may be unable to connect email accounts, and some sends may fail with a proxy error. Our ISP is actively working to resolve the issue and restore connectivity as soon as possible. What’s affected: Connecting new email accounts, and sending emails from some connected accounts (proxy errors). What’s not affected: Your campaign setup, leads, sequences, and account data are safe and unchanged. We apologise for the inconvenience and appreciate your patience. We’ll share further updates as soon as connectivity is restored.
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