Ravelin incident

Revolut issued cards are failing 3DS authentication

Resolved after 6 hours 21 minutes, affecting 3DS API and 3DS API, on October 20, 2026.

resolved Oct 21, 2026, 07:59 AM UTC

The previous incident has been now been resolved. We are sorry for any inconvenience.

Started
Oct 20, 2026, 08:08 AM UTC
Resolved
Oct 20, 2026, 02:30 PM UTC
Duration
6h 21m
Detected by Pingoru
Oct 20, 2026, 08:08 AM UTC

Affected components

3DS API3DS API

Update timeline

  1. monitoring Oct 20, 2026, 08:08 AM UTC

    Revolut issued cards are failing 3DS authentications. There appears to be an issue on the Revolut platform. You can track the status of Revolut here: https://www.revolut.com/system-status/ Cards from other issuers are being processed normally. We will continue to monitor the situation carefully. We are sorry for any inconvenience.

  2. monitoring Oct 20, 2026, 09:19 AM UTC

    The source of impacted 3DS authentications is an issue on the Google Cloud Platform in region Europe West 2. https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj We have noticed the following Issuers' ACS have been impacted. • 3DS_LOA_ACS_RELT_020301_01127 (Revolut) • 3DS_LOA_ACS_OPES_020301_00996 (Openway Europe S.A) We will continue to monitor the situation.

  3. monitoring Oct 20, 2026, 01:52 PM UTC

    We are no longer seeing a high level of failed authentications for Revolut cards. However the Revolut status page and Google Cloud Platform are still showing the incident as ongoing. We are continuing to monitor the platform carefully. We are sorry for any inconvenience.

  4. monitoring Oct 20, 2026, 02:29 PM UTC

    The previous incident has been now been resolved. We are sorry for any inconvenience.

  5. resolved Oct 21, 2026, 07:59 AM UTC

    The previous incident has been now been resolved. We are sorry for any inconvenience.

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