Rasayel incident
Some text messages are incorrectly reported as an "Unsupported message type" on 360dialog WhatsApp channels
Minor Vendor's status page →
Resolved after 56 days 4 hours, on May 8, 2023.
The issue is affecting a very small portion of messages where the messages arrive as "Unsupported message type" We've isolated the issue to 360dialog's system, and escalated it to their Engineering team. We're currently waiting for feedback from their side..
Update timeline
- identified May 08, 2023, 10:19 AM UTC
The issue is affecting a very small portion of messages where the messages arrive as "Unsupported message type" We've isolated the issue to 360dialog's system, and escalated it to their Engineering team. We're currently waiting for feedback from their side..
- resolved Jul 03, 2023, 02:49 PM UTC
This incident has been resolved..
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