Resolved after 1 hour 6 minutes, on July 12, 2023.
We have mitigated the issue and there is no backlog or delay in processing incoming messages. All messages should show in Rasayel with no delay. Please refresh your page or reload your app if you are still experiencing slowness in receiving messages..
Update timeline
- investigating Jul 12, 2023, 03:29 PM UTC
We are experiencing a delay processing incoming messages on multiple channels. We have identified the issue on our end, and are working on a fix. You may notice some contact messages are slow to show up in Rasayel. All messages will be processed, no messages will be lost..
- monitoring Jul 12, 2023, 04:07 PM UTC
We have mitigated the issue and there is no backlog or delay in processing incoming messages. All messages should show in Rasayel with no delay. Please refresh your page or reload your app if you are still experiencing slowness in receiving messages..
- resolved Jul 12, 2023, 04:35 PM UTC
This incident has been resolved..
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