Resolved after 1 day 15 hours, on July 13, 2023.
We have identified that some of our WhatsApp businesses are not receiving some messages from their customers. The customer will see only 1 tick next to their message, and the business will not receive the message. The issue has been identified and fixed in a [newer release by Meta](https://developers.facebook.com/docs/whatsapp/on-premises/changelog/#v2477). This affects some WhatsApp accounts hosted on an older version of on-premise solutions. We are working closely with 360Dialog to upgrade all of our impacted businesses to the newer version as quickly as possible..
Update timeline
- monitoring Jul 13, 2023, 09:57 PM UTC
We have identified that some of our WhatsApp businesses are not receiving some messages from their customers. The customer will see only 1 tick next to their message, and the business will not receive the message. The issue has been identified and fixed in a [newer release by Meta](https://developers.facebook.com/docs/whatsapp/on-premises/changelog/#v2477). This affects some WhatsApp accounts hosted on an older version of on-premise solutions. We are working closely with 360Dialog to upgrade all of our impacted businesses to the newer version as quickly as possible..
- resolved Jul 15, 2023, 01:42 PM UTC
This incident has been resolved on July 15th..
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