Rasayel incident

Issues with misreported 360dialog health checks

Resolved after 3 hours 25 minutes, on September 16, 2024.

resolved Sep 16, 2024, 03:55 PM UTC

This incident has been resolved and health checks should be back to normal now..

Started
Sep 16, 2024, 12:30 PM UTC
Resolved
Sep 16, 2024, 03:55 PM UTC
Duration
3h 25m
Detected by Pingoru
Sep 16, 2024, 12:30 PM UTC

Update timeline

  1. investigating Sep 16, 2024, 12:30 PM UTC

    360dialog have informed us of an ongoing issue that may impact your usage of the app. The features that may be affected are: * Updating templates * WhatsApp Flows * Updating the business profile from Rasayel * Rasayel Health Checks We are currently working with 360dialog to resolve these issues and will update you when we have more information. **At the moment, there is no impact on sending or receiving messages.** If you have issues in your number’s Health Center related to an unauthorized client, feel free to ignore this if the message sending is still working..

  2. resolved Sep 16, 2024, 03:55 PM UTC

    This incident has been resolved and health checks should be back to normal now..

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