Resolved after 7 hours 18 minutes, on February 5, 2025.
The cause of the issue has been identified as a META issue and we’re awaiting their response. Meta has acknowledged this issue on [their status page](https://metastatus.com/whatsapp-business-api).
Update timeline
- investigating Feb 05, 2025, 07:45 AM UTC
360dialog is currently experiencing a partial outage in its cloud API messaging service. This outage is specifically affecting the messaging service for incoming messages. For more information refer to their [status page](https://status.360dialog.com/cm6r59kif000nhwyo48km38ut)..
- investigating Feb 05, 2025, 08:32 AM UTC
The cause of the issue has been identified as a META issue and we’re awaiting their response. Meta has acknowledged this issue on [their status page](https://metastatus.com/whatsapp-business-api).
- resolved Feb 05, 2025, 03:04 PM UTC
META has reported that this issue has now been resolved..
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