RaiseNow incident

Incident detected

Resolved after 10 hours 19 minutes, affecting Payment Services, on July 2, 2026.

investigating Jul 03, 2026, 07:21 AM UTC

We have identified a problem with the redirect from the twint giving portal and are working on a resolution.

Started
Jul 02, 2026, 09:31 PM UTC
Resolved
Jul 03, 2026, 07:50 AM UTC
Duration
10h 19m
Detected by Pingoru
Jul 02, 2026, 09:31 PM UTC

Affected components

Payment Services

Update timeline

  1. investigating Jul 02, 2026, 09:31 PM UTC

    We are aware of an issue affecting our services and currently working on identifying its root cause. You can expect an update on the incident in the next hour.

  2. investigating Jul 02, 2026, 09:46 PM UTC

    We have restored payment processing functionality but we are still seeing problems with the twint giving portal. We are continuing to investigate.

  3. investigating Jul 02, 2026, 11:11 PM UTC

    We are continuing to investigate.

  4. investigating Jul 03, 2026, 07:21 AM UTC

    We have identified a problem with the redirect from the twint giving portal and are working on a resolution.

  5. resolved Jul 03, 2026, 07:50 AM UTC

    We have resolved the root cause of the problem.

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