Rafiki incident
Incident affecting UMB, GHL Bank, GT Bank and Societe Generale banks in GHANA 🇬🇭
Ongoing since 06:59 AM UTC, affecting 🇬🇭 Ghana Banks (GHL Bank Ltd) and 🇬🇭 Ghana Banks (Guaranty Trust Bank (Ghana) Ltd) and 1 more.
Dear Valued Client, We are currently experiencing downtime processing transactions to the following banks in Ghana due to a partner outage: • Universal Merchant Bank • GHL Bank Ltd • Guaranty Trust Bank (Ghana) Ltd • Societe Generale Ghana Limited We advise that you hold traffic until this is resolved. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding and patience as we work to rectify the situation promptly. Thank you for your continued trust and partnership.
Affected components
Update timeline
- investigating Nov 11, 2026, 06:59 AM UTC
Transaction Performance: FULL OUTAGE
- investigating Nov 11, 2026, 07:06 AM UTC
Dear Valued Client, We are currently experiencing downtime processing transactions to the following banks in Ghana due to a partner outage: • Universal Merchant Bank • GHL Bank Ltd • Guaranty Trust Bank (Ghana) Ltd • Societe Generale Ghana Limited We advise that you hold traffic until this is resolved. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding and patience as we work to rectify the situation promptly. Thank you for your continued trust and partnership.
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