Rafiki incident

Incident affecting ALL BANKS in UGANDA 🇺🇬

Resolved after 3 days 15 hours, affecting 🇺🇬 Uganda Banks (All Banks), on November 5, 2026.

resolved Nov 09, 2026, 07:29 AM UTC

This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Switch Downtime

Started
Nov 05, 2026, 02:57 PM UTC
Resolved
Nov 09, 2026, 06:50 AM UTC
Duration
3d 15h
Detected by Pingoru
Nov 05, 2026, 02:57 PM UTC

Affected components

🇺🇬 Uganda Banks (All Banks)

Update timeline

  1. investigating Nov 05, 2026, 02:57 PM UTC

    Transaction Performance: FULL OUTAGE

  2. monitoring Nov 09, 2026, 06:50 AM UTC

    Disbursements previously impacting ALL BANKS in UGANDA 🇺🇬 are now fully OPERATIONAL 🟢. Please resume transaction processing if you haven't already ✅ We will continue to monitor performance before marking this incident as fully resolved.

  3. resolved Nov 09, 2026, 07:29 AM UTC

    This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Switch Downtime

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