Rafiki experienced a minor incident on May 13, 2026 affecting MTN and MTN and 1 more component, lasting 71d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 07:37 PM UTC
Status: Investigating Transaction Performance: FULL OUTAGE Affected components MTN (Full outage)
- investigating Jun 09, 2026, 11:59 AM UTC
Status: Investigating Rafiki Incident - MoMo TZS Downtime Dear valued client, We are currently experiencing a downtime processing transactions to ALL TELCOS in Rwanda due to a partner outage. We advise that you hold traffic until this is resolved. We commit to providing you with regular updates on the progress towards resolving this issue. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding and patience as we work to rectify the situation promptly. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team Affected components Airtel (Full outage) MTN (Full outage)
- investigating Jun 09, 2026, 12:02 PM UTC
Status: Investigating Rafiki Incident - MoMo RW Downtime Dear valued client, We are currently experiencing a downtime processing transactions to ALL TELCOS in Rwanda due to a partner outage. We advise that you hold traffic until this is resolved. We commit to providing you with regular updates on the progress towards resolving this issue. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding and patience as we work to rectify the situation promptly. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team Affected components Airtel (Full outage) MTN (Full outage)
- monitoring Jun 10, 2026, 09:04 AM UTC
Status: Monitoring Dear value client, We are glad to inform you that we are now observing normal flows to MTN in Rwanda We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing. We are still working to restore transfers to Airtel. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team. Affected components Airtel (Full outage) MTN (Operational)
- resolved Jul 24, 2026, 12:50 PM UTC
Status: Resolved Dear Valued Client, We are glad to inform you that we are now observing normal flows to Airtel in Rwanda. We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing. We appreciate your patience and understanding once more. Regards, Rafiki Operations Team Affected components Airtel (Operational) MTN (Operational)