Rafiki experienced a minor incident on August 2, 2026 affecting Wema Bank PLC, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 02, 2026, 03:15 AM UTC
Status: Investigating Transaction Performance: FULL OUTAGE Affected components Wema Bank PLC (Full outage)
- investigating Aug 02, 2026, 03:21 AM UTC
Status: Investigating Dear valued client, We are experiencing downtime processing transactions to Wema Bank in Nigeria due to a partner outage. We advise that you hold traffic until this is resolved. We sincerely apologize for any inconvenience this downtime may have caused, and appreciate your understanding and patience as we work to rectify the situation promptly. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team Affected components Wema Bank PLC (Full outage)
- resolved Aug 02, 2026, 08:14 AM UTC
Status: Resolved This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Bank Outage
- resolved Aug 02, 2026, 08:16 AM UTC
Status: Resolved Dear Valued Client, We are pleased to inform you that transfers to Wema Bank in Nigeria are now processing successfully. You may now resume sending traffic. Thank you for your patience and understanding while we worked to resolve this issue. Kind regards, Rafiki Operations Team. Affected components Wema Bank PLC (Operational)