Rafiki experienced a minor incident on August 13, 2026, lasting 4d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 13, 2026, 07:10 AM UTC
Status: Investigating Transaction Performance: FULL OUTAGE Affected components Moov (Full outage)
- investigating Aug 14, 2026, 09:55 AM UTC
Status: Investigating We are currently experiencing downtime processing transactions to MOOV and AIRTEL in Gabon due to a provider issue. We advise that you hold traffic until this is resolved. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding and patience as we work to rectify the situation promptly. Thank you for your continued trust and partnership. Affected components Airtel Money (Full outage) Moov (Full outage)
- investigating Aug 14, 2026, 02:58 PM UTC
Status: Investigating Dear valued client, We're now glad to inform you that we're observing successful transfers to Airtel in Gabon. You may resume traffic. MOOV still remains disabled and as soon as services get restored for this telco, you'll be duly notified. Thank you for your patience and understanding. Regards, Rafiki Operations Team. Affected components Moov (Full outage) Airtel Money (Operational)
- monitoring Aug 17, 2026, 10:24 AM UTC
Status: Monitoring Disbursements previously impacting MOOV in GABON 🇬🇦 are now fully OPERATIONAL 🟢. Please resume transaction processing if you haven't already ✅ We will continue to monitor performance before marking this incident as fully resolved. Affected components Moov (Operational)
- resolved Aug 17, 2026, 10:25 AM UTC
Status: Resolved This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Other