Rafiki experienced a minor incident on August 3, 2026, lasting 17d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 03, 2026, 11:48 AM UTC
Status: Investigating Transaction Performance: FULL OUTAGE Affected components Orange (Full outage)
- monitoring Aug 03, 2026, 12:54 PM UTC
Status: Monitoring Dear Valued Client, We are glad to inform you that we are now observing normal flows to ORANGE in Cameroon. We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing if you have not done so already. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team. Affected components Orange (Operational)
- investigating Aug 03, 2026, 04:43 PM UTC
Status: Investigating Dear Valued Client, We regret to inform you that we are currently experiencing another service disruption with our partner for ORANGE CM, resulting in delays in transfer processing. We kindly request that you temporarily pause your traffic while we work closely with our partner to resolve the issue. We will notify you promptly once services have been fully restored. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Kind regards, Rafiki Operations Team Affected components Orange (Operational)
- investigating Aug 03, 2026, 11:36 PM UTC
Status: Investigating Dear Valued Client, We are glad to inform you that we are now observing normal flows to ORANGE in Cameroon. We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team. Affected components Orange (Operational)
- investigating Aug 04, 2026, 06:53 AM UTC
Status: Investigating Dear Valued Client, We regret to inform you that we are currently experiencing another service disruption with our partner for ORANGE CM, resulting in delays in transfer processing. We kindly request that you temporarily pause your traffic while we work closely with our partner to resolve the issue. We will notify you promptly once services have been fully restored. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Kind regards, Rafiki Operations Team Affected components Orange (Full outage)
- investigating Aug 04, 2026, 11:46 AM UTC
Status: Investigating Affected components Orange (Full outage)
- monitoring Aug 04, 2026, 02:37 PM UTC
Status: Monitoring Dear Valued Client, We are glad to inform you that we are now observing normal flows to ORANGE in Cameroon. We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team. Affected components Orange (Operational)
- investigating Aug 11, 2026, 05:28 PM UTC
Status: Investigating The impact of the incident for ORANGE in CAMEROON 🇨🇲 has increased to Full Outage 🛑. Please hold all traffic terminating to ORANGE in CAMEROON 🇨🇲 until instructed otherwise. Affected components Orange (Full outage)
- monitoring Aug 11, 2026, 07:52 PM UTC
Status: Monitoring Disbursements previously impacting ORANGE in CAMEROON 🇨🇲 are now fully OPERATIONAL 🟢. Please resume transaction processing if you haven't already ✅ We will continue to monitor performance before marking this incident as fully resolved. Affected components Orange (Operational)
- resolved Aug 21, 2026, 10:27 AM UTC
Status: Resolved This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Other