Rafiki experienced a minor incident on September 6, 2026 affecting Airtel and Airtel and 1 more component, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 06, 2026, 11:51 PM UTC
Status: Investigating Transaction Performance: FULL OUTAGE Affected components Airtel (Full outage)
- resolved Sep 07, 2026, 04:27 AM UTC
Status: Resolved This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Telco Outage
- resolved Sep 07, 2026, 04:29 AM UTC
Status: Resolved Dear valued client, We're glad to inform you that Airtel transfers to Uganda are processing successfully. You may resume traffic. We are, however, still closely monitoring the situation and will update you in case of any anomalies. Thank you for your patience while we worked on this. Regards, Rafiki Operations Team. Affected components Airtel (Operational)