Rafiki experienced a minor incident on September 14, 2026, lasting 23h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 14, 2026, 04:25 PM UTC
Status: Investigating Transaction Performance: FULL OUTAGE
- investigating Sep 14, 2026, 04:38 PM UTC
Status: Investigating Dear Valued Client, We’re currently experiencing downtime processing transfers to Uganda MoMo due to an outage with the providers. Kindly hold traffic while we work with our partner to resolve the issue. We’ll update you as soon as services are restored. We apologize for the inconvenience and appreciate your patience and understanding. Regards, Rafiki Operations Team
- monitoring Sep 14, 2026, 06:39 PM UTC
Status: Monitoring Disbursements previously impacting not set in not set are now fully OPERATIONAL 🟢. Please resume transaction processing if you haven't already ✅ We will continue to monitor performance before marking this incident as fully resolved.
- monitoring Sep 14, 2026, 06:42 PM UTC
Status: Monitoring Dear valued client, We're glad to inform you that MoMo transfers to Uganda are processing successfully. You may resume traffic. We are, however, still closely monitoring the situation and will update you in case of any anomalies. Thank you for your patience while we worked on this. Regards, Rafiki Operations Team.
- resolved Sep 15, 2026, 03:48 PM UTC
Status: Resolved This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Other