Rafiki experienced a minor incident on September 23, 2026 affecting Mpesa_TZ, lasting 5h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 09:30 PM UTC
Status: Investigating Transaction Performance: FULL OUTAGE Affected components Mpesa_TZ (Full outage)
- investigating Sep 24, 2026, 01:41 AM UTC
Status: Investigating Dear Valued Client, We are glad to inform you that we are now observing normal flows to Airtel and MixxByYas in Tanzania. We are, however, still closely monitoring the situation and will update you if any anomalies arise. Please resume transaction processing if you have not already done so. As for Mpesa, we are still resolving the issue, and we kindly request that you hold traffic until we solve it. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team. Affected components Mpesa_TZ (Full outage)
- resolved Sep 24, 2026, 02:33 AM UTC
Status: Resolved Dear Valued Client, We are glad to inform you that we are now observing normal flows to Mpesa in Tanzania. We are, however, still closely monitoring the situation and will update you if any anomalies arise. Please resume transaction processing if you have not already done so. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team. Affected components Mpesa_TZ (Operational)