Rafiki experienced a minor incident on September 30, 2026 affecting MTN and All Telcos and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 09:48 AM UTC
Status: Investigating Transaction Performance: FULL OUTAGE Affected components All Telcos (Full outage)
- monitoring Sep 30, 2026, 11:14 AM UTC
Status: Monitoring We are pleased to inform you that Orange CM service has been restored, and transfers are processing successfully. You may resume traffic as normal. We are still working in MTN CM. Affected components MTN (Full outage) All Telcos (Full outage)
- resolved Oct 01, 2026, 10:02 AM UTC
Status: Resolved This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Other
- resolved Oct 01, 2026, 10:03 AM UTC
Status: Resolved Dear Valued Client, We're pleased to let you know that transfers to MTN in Cameroon are now completing successfully. The outage has been resolved, and services have been fully restored. Thank you for your patience and understanding while we worked to resolve the issue. Regards, Rafiki Operations Team. Affected components MTN (Operational) All Telcos (Operational)