RackNerd Outage History

Started Dec 04, 2025, 12:14 PM UTC· resolved Dec 04, 2025, 12:14 PM UTC

1. resolved Dec 04, 2025, 12:14 PM UTC

   We are aware that FIBER18-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue we witnessed today with Fiber18-R appears to have stemmed from a recent automatic system/kernel update, where a newer kernel version was not compatible with CloudLinux's kmodlve, and this created some web server availability issues as a result. A workaround to this issue was only identified & published by CloudLinux recently, at the following URL: https://cloudlinux.zendesk.com/hc/en-us/articles/23959226911772-Reboot-your-system-to-update-the-kernel-kernel-5-14-0-611-9-1-el9-7-x86-64 We have implemented the above workaround at this time on Fiber18-R, and the server is now running on the newest possible kernel version that supports kmodlve. All services on this server are now functioning as expected. If you are still experiencing any issues, or if you have any questions, please don't hesitate to open a support ticket. We would be happy to assist.

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Started Dec 04, 2025, 10:59 AM UTC· resolved Dec 04, 2025, 10:59 AM UTC

1. resolved Dec 04, 2025, 10:59 AM UTC

   We are aware that SJ254KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still working on the issue with SJ254KVM. We will provide additional updates once available. UPDATE: A resolution strategy has been identified and put into motion (affected clients were sent an email with details). We will be closing out this status incident at this time, we remain available 24x7 to assist. Please feel free to reach out to us via support ticket if you have any questions.

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Started Dec 04, 2025, 10:45 AM UTC· resolved Dec 04, 2025, 10:45 AM UTC

1. resolved Dec 04, 2025, 10:45 AM UTC

   We are aware that DC03LA175KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 04, 2025, 09:01 AM UTC· resolved Dec 04, 2025, 09:01 AM UTC

1. resolved Dec 04, 2025, 09:01 AM UTC

   We are aware that SJ182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 04, 2025, 05:28 AM UTC· resolved Dec 04, 2025, 05:28 AM UTC

1. resolved Dec 04, 2025, 05:28 AM UTC

   We are aware that DC03LA198KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 02, 2025, 02:27 PM UTC· resolved Dec 02, 2025, 02:27 PM UTC

1. resolved Dec 02, 2025, 02:27 PM UTC

   We are aware that FIBER23-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 02, 2025, 05:51 AM UTC· resolved Dec 02, 2025, 05:51 AM UTC

1. resolved Dec 02, 2025, 05:51 AM UTC

   We are aware that DC03LA190KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 02, 2025, 03:51 AM UTC· resolved Dec 02, 2025, 03:51 AM UTC

1. resolved Dec 02, 2025, 03:51 AM UTC

   We are aware that ASH109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 02, 2025, 02:39 AM UTC· resolved Dec 02, 2025, 02:39 AM UTC

1. resolved Dec 02, 2025, 02:39 AM UTC

   We are aware that Fiber17-R(Los Angeles shared hosting server) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue we witnessed today with Fiber17-R appears to have stemmed from a recent automatic system/kernel update, where a newer kernel version was not compatible with CloudLinux's kmodlve, and this created some web server availability issues as a result. A workaround to this issue was only identified & published by CloudLinux today, at the following URL: https://cloudlinux.zendesk.com/hc/en-us/articles/23959226911772-Reboot-your-system-to-update-the-kernel-kernel-5-14-0-611-9-1-el9-7-x86-64 We have implemented the above workaround at this time on Fiber17-R, and the server is now running on the newest possible kernel version that supports kmodlve. All services on this server are now functioning as expected. If you are still experiencing any issues, or if you have any questions, please don't hesitate to open a support ticket. We would be happy to assist.

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Started Dec 02, 2025, 01:01 AM UTC· resolved Dec 02, 2025, 01:01 AM UTC

1. resolved Dec 02, 2025, 01:01 AM UTC

   We are aware that 7950XCHI301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Dec 01, 2025, 11:01 PM UTC· resolved Dec 01, 2025, 11:01 PM UTC

1. resolved Dec 01, 2025, 11:01 PM UTC

   We are aware that SJ211KVM (one KVM VPS host node in San Jose) is once again experiencing instability, and our team is actively looking into this with urgency. While we continue our live diagnostics, we are also in the process of arranging the shipment of additional replacement components directly to our San Jose facility -- as it has become clear that prior corrective measures and parts swaps have not provided a lasting fix. Our goal is to fully eliminate the root cause and implement a permanent resolution. We sincerely apologize for the ongoing inconvenience and appreciate your continued patience while we work to get this resolved once and for all. Further updates will follow as soon as we have more information. If you need individualized assistance in the meantime, please open a support ticket and we’ll be glad to help. UPDATE 12/1/2025 8:36 PM PST: We are currently performing an emergency migration for all virtual machines on host node SJ211KVM. Due to underlying hardware issues on the original node, which are expected to require extended troubleshooting, we are migrating VPS instances to another healthy host node in order to ensure stability and minimize disruption. Once your VPS has been successfully migrated, you will receive an individual email notification with more details. All data and configurations will remain intact. We appreciate your patience and understanding as we work to complete this with minimal downtime. UPDATE 12/1/2025 9:52 PM PST: Migrations are progressing well, we anticipate this to be wrapped up shortly. We will provide additional updates once available. UPDATE 12/1/2025 11:07 PM PST: The migration has been successfully completed. All clients previously hosted on SJ211KVM have been sent an email with additional information regarding this matter. With that said, host node SJ211KVM is now officially decommissioned and has been taken out of production, and this status incident is now resolved.

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Started Nov 30, 2025, 10:41 PM UTC· resolved Nov 30, 2025, 10:41 PM UTC

1. resolved Nov 30, 2025, 10:41 PM UTC

   We are aware that 7950XDAL302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Nov 30, 2025, 10:34 PM UTC· resolved Nov 30, 2025, 10:34 PM UTC

1. resolved Nov 30, 2025, 10:34 PM UTC

   We are aware that SJ211KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SJ211KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that SJ211KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist. UPDATE: We are continuing to monitor SJ211KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this. UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket. UPDATE: We are continuing to monitor SJ211KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this. UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket. UPDATE: We are continuing to monitor SJ211KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this. UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket. UPDATE: We are continuing to monitor SJ211KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this. UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket.

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Started Nov 30, 2025, 03:52 AM UTC· resolved Nov 30, 2025, 03:52 AM UTC

1. resolved Nov 30, 2025, 03:52 AM UTC

   We are aware that FR112nerd2KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Nov 29, 2025, 05:36 PM UTC· resolved Nov 29, 2025, 05:36 PM UTC

1. resolved Nov 29, 2025, 05:36 PM UTC

   We are aware that NJ106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Nov 29, 2025, 10:21 AM UTC· resolved Nov 29, 2025, 10:21 AM UTC

1. resolved Nov 29, 2025, 10:21 AM UTC

   We are aware that DC03LA177KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Nov 29, 2025, 02:40 AM UTC· resolved Nov 29, 2025, 02:40 AM UTC

1. resolved Nov 29, 2025, 02:40 AM UTC

   As a follow-up to our previous maintenance event (Incident ID 3432), we will be conducting the second and final phase of backend optimizations to the RackNerd client portal. During this time, both the RackNerd Website and Client Portal will undergo scheduled maintenance: Maintenance Date: November 30, 2025 Start Time: 10:00 AM PST End Time: 12:00 PM PST Impact: The RackNerd Website and Client Portal may experience up to 30 minutes of intermittent downtime at any point within the maintenance window. All client servers and hosted services will remain fully online and unaffected. If you need assistance during this period, please email us at [email protected], or feel free to open a support ticket once the maintenance has concluded. This status incident will be moved to Active once the maintenance window begins. UPDATE 10:00 AM PST: Scheduled maintenance is now in progress. We will provide additional updates once it is concluded. UPDATE 10:23 AM PST: Updates for NerdVM (SolusVM) is completed and back online. Maintenance is currently underway on our website and client area (my.racknerd.com). During this period, access to the website and client portal may be limited. UPDATE 10:37 AM PST: We are about 50% through with the updates, we will provide additional information once available. UPDATE 11:00 AM PST: Scheduled maintenance is now fully complete.

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Started Nov 28, 2025, 01:53 PM UTC· resolved Nov 28, 2025, 01:53 PM UTC

1. resolved Nov 28, 2025, 01:53 PM UTC

   We are aware that NYRN114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Nov 28, 2025, 11:13 AM UTC· resolved Nov 28, 2025, 11:13 AM UTC

1. resolved Nov 28, 2025, 11:13 AM UTC

   We are aware that LAXSSD7003nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Nov 27, 2025, 06:16 AM UTC· resolved Nov 27, 2025, 06:16 AM UTC

1. resolved Nov 27, 2025, 06:16 AM UTC

   We are aware that DC03LA188KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Nov 27, 2025, 03:45 AM UTC· resolved Nov 27, 2025, 03:45 AM UTC

1. resolved Nov 27, 2025, 03:45 AM UTC

   We are aware that SJ253KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SJ253KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that SJ253KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

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Started Nov 26, 2025, 07:48 AM UTC· resolved Nov 26, 2025, 07:48 AM UTC

1. resolved Nov 26, 2025, 07:48 AM UTC

   We are aware that DC03LA188KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA188KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that DC03LA188KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

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Started Nov 25, 2025, 08:48 PM UTC· resolved Nov 25, 2025, 08:48 PM UTC

1. resolved Nov 25, 2025, 08:48 PM UTC

   RackNerd's Website and Client Portals will be undergoing scheduled maintenance for backend related improvements at the following timeframe: Maintenance Start Date: November 27, 2025 Maintenance Start Time: 10:00 AM PST Maintenance End Time: 12:00 PM PST Affected Services: RackNerd Website, RackNerd Client Portal, and SolusVM (NerdVM) Panel Scope of Work: We will be implementing backend related improvements/updates to the above services. The frontend of our website and the client area portal may be unavailable for up to 30 to 60 minutes at any point within the above maintenance timeframe. Client servers will not be affected, and will remain online. If you require assistance during this maintenance timeframe, please e-mail us at [email protected], or submit a support ticket in our client area after the maintenance window is completed. We will be moving this status incident to active once the maintenance window commences. UPDATE 10:15 AM PST: Scheduled maintenance is now in progress. We will provide additional updates as they become available. UPDATE 10:55 AM PST: Scheduled maintenance is now complete. RackNerd's Website and Client Portals are now back to normal operation.

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Started Nov 25, 2025, 12:24 PM UTC· resolved Nov 25, 2025, 12:24 PM UTC

1. resolved Nov 25, 2025, 12:24 PM UTC

   We are aware that DUB102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Nov 25, 2025, 04:12 AM UTC· resolved Nov 25, 2025, 04:12 AM UTC

1. resolved Nov 25, 2025, 04:12 AM UTC

   We are aware that NYRN273KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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