Resolved on December 4, 2025, affecting Los Angeles DC-02.
We are aware that FIBER18-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue we witnessed today with Fiber18-R appears to have stemmed from a recent automatic system/kernel update, where a newer kernel version was not compatible with CloudLinux's kmodlve, and this created some web server availability issues as a result. A workaround to this issue was only identified & published by CloudLinux recently, at the following URL: https://cloudlinux.zendesk.com/hc/en-us/articles/23959226911772-Reboot-your-system-to-update-the-kernel-kernel-5-14-0-611-9-1-el9-7-x86-64 We have implemented the above workaround at this time on Fiber18-R, and the server is now running on the newest possible kernel version that supports kmodlve. All services on this server are now functioning as expected. If you are still experiencing any issues, or if you have any questions, please don't hesitate to open a support ticket. We would be happy to assist.
Affected components
Update timeline
- resolved Dec 04, 2025, 12:14 PM UTC
We are aware that FIBER18-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue we witnessed today with Fiber18-R appears to have stemmed from a recent automatic system/kernel update, where a newer kernel version was not compatible with CloudLinux's kmodlve, and this created some web server availability issues as a result. A workaround to this issue was only identified & published by CloudLinux recently, at the following URL: https://cloudlinux.zendesk.com/hc/en-us/articles/23959226911772-Reboot-your-system-to-update-the-kernel-kernel-5-14-0-611-9-1-el9-7-x86-64 We have implemented the above workaround at this time on Fiber18-R, and the server is now running on the newest possible kernel version that supports kmodlve. All services on this server are now functioning as expected. If you are still experiencing any issues, or if you have any questions, please don't hesitate to open a support ticket. We would be happy to assist.
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