RackNerd incident

Re: [SCHEDULED MAINTENANCE] Backend Related Improvements -- NON CLIENT IMPACTING

Resolved on December 1, 2024.

resolved Dec 01, 2024, 05:10 AM UTC

As a follow up to our previous maintenance (Incident ID 2576), we will soon be implementing the second and last phase of the backend optimizations towards RackNerd's web server infrastructure. RackNerd's Website and Client Portal will be undergoing scheduled maintenance for backend optimizations during the following timeframe: Maintenance Start Date: December 1, 2024 Maintenance Start Time: 11:00 AM PST Maintenance End Time: 12:00 PM PST Impact: The RackNerd Website and Client Portal may experience up to 10 minutes of downtime at any point within this maintenance window. Client servers and hosted services will not be affected and will remain online. If you require assistance during this maintenance timeframe, please e-mail us at [email protected], or submit a support ticket in our client area after the maintenance window is completed. We will be moving this status incident to active once the maintenance window commences. UPDATE: This is now in progress. UPDATE: This has been completed.

Started: Dec 01, 2024, 05:10 AM UTC
Resolved: Dec 01, 2024, 05:10 AM UTC
Duration: –
Detected by Pingoru: Dec 01, 2024, 05:10 AM UTC

Update timeline

resolved Dec 01, 2024, 05:10 AM UTC

As a follow up to our previous maintenance (Incident ID 2576), we will soon be implementing the second and last phase of the backend optimizations towards RackNerd's web server infrastructure. RackNerd's Website and Client Portal will be undergoing scheduled maintenance for backend optimizations during the following timeframe: Maintenance Start Date: December 1, 2024 Maintenance Start Time: 11:00 AM PST Maintenance End Time: 12:00 PM PST Impact: The RackNerd Website and Client Portal may experience up to 10 minutes of downtime at any point within this maintenance window. Client servers and hosted services will not be affected and will remain online. If you require assistance during this maintenance timeframe, please e-mail us at [email protected], or submit a support ticket in our client area after the maintenance window is completed. We will be moving this status incident to active once the maintenance window commences. UPDATE: This is now in progress. UPDATE: This has been completed.

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