Resolved on February 11, 2025, affecting RackNerd Client Area & Ticketing System.
We are currently performing improvements and updates to upgrade our client portal and website systems. During this maintenance window, the client portal and main website will be temporarily unavailable. This maintenance is expected to last approximately one to two hours. Important Notes: - All customer infrastructure remains fully operational and unaffected - Our support team remains available via phone (888-881-NERD) and email ([email protected]) - No impact to existing services or customer workloads We appreciate your patience as we work to improve our systems. For urgent assistance, please don't hesitate to contact our support team, or wait for us to complete the maintenance to submit your support ticket. UPDATE: This maintenance is now completed. Customers may log in to our client area as normal at this time.
Affected components
Update timeline
- resolved Feb 11, 2025, 06:04 PM UTC
We are currently performing improvements and updates to upgrade our client portal and website systems. During this maintenance window, the client portal and main website will be temporarily unavailable. This maintenance is expected to last approximately one to two hours. Important Notes: - All customer infrastructure remains fully operational and unaffected - Our support team remains available via phone (888-881-NERD) and email ([email protected]) - No impact to existing services or customer workloads We appreciate your patience as we work to improve our systems. For urgent assistance, please don't hesitate to contact our support team, or wait for us to complete the maintenance to submit your support ticket. UPDATE: This maintenance is now completed. Customers may log in to our client area as normal at this time.
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