RackNerd incident

Network Outage - Singapore

Resolved on May 31, 2025, affecting Singapore Datacenter.

resolved May 31, 2025, 02:52 AM UTC

We are investigating a partial network outage impacting some of our infrastructure hosted in Singapore. The issue appears to be related to a routing problem. If you have websites hosted in our SG location and you’re finding it to be inaccessible, this is likely the reason why. We are currently working with our upstream provider to resolve the issue and apologize for any inconvenience. We will provide additional information once available. Thank you for your understanding and patience during this time. UPDATE: Our upstream is aware of the issue, and are working towards implementing a fix. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Started
May 31, 2025, 02:52 AM UTC
Resolved
May 31, 2025, 02:52 AM UTC
Duration
–
Detected by Pingoru
May 31, 2025, 02:52 AM UTC

Affected components

Singapore Datacenter

Update timeline

  1. resolved May 31, 2025, 02:52 AM UTC

    We are investigating a partial network outage impacting some of our infrastructure hosted in Singapore. The issue appears to be related to a routing problem. If you have websites hosted in our SG location and you’re finding it to be inaccessible, this is likely the reason why. We are currently working with our upstream provider to resolve the issue and apologize for any inconvenience. We will provide additional information once available. Thank you for your understanding and patience during this time. UPDATE: Our upstream is aware of the issue, and are working towards implementing a fix. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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