Resolved on September 18, 2025, affecting Chicago Datacenter.
We are aware that CHI136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Physical intervention is required to resolve this issue, as our attempts to reboot the server via remote means were not successful. The on-site datacenter team is currently looking into this device further. We will update this status incident with additional information once available. We appreciate your patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Affected components
Update timeline
- resolved Sep 18, 2025, 09:36 PM UTC
We are aware that CHI136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Physical intervention is required to resolve this issue, as our attempts to reboot the server via remote means were not successful. The on-site datacenter team is currently looking into this device further. We will update this status incident with additional information once available. We appreciate your patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
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