RackNerd incident

Scheduled Reboot - Fiber22-R

Resolved on September 23, 2025, affecting Los Angeles DC-02.

resolved Sep 23, 2025, 05:27 PM UTC

As previously scheduled with Fiber22-R customers via email, server FIBER22-R will undergo a quick reboot at some point within this maintenance window today: 10:30 AM – 11:30 AM Pacific Time. Expected downtime is less than 10–15 minutes, as this is only a reboot. We will update this status once the reboot has been successfully completed. UPDATE 11:35 AM Pacific: Due to updated communication from our software vendor, the maintenance window for server Fiber22-R is being extended slightly. The reboot is still happening today and will remain a quick process (expected downtime less than 10–15 minutes). The reboot will now occur at some point within the next hour. We will update this status once the reboot has been successfully completed. UPDATE 11:51 AM Pacific: This is now in progress. UPDATE : This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Started
Sep 23, 2025, 05:27 PM UTC
Resolved
Sep 23, 2025, 05:27 PM UTC
Duration
–
Detected by Pingoru
Sep 23, 2025, 05:27 PM UTC

Affected components

Los Angeles DC-02

Update timeline

  1. resolved Sep 23, 2025, 05:27 PM UTC

    As previously scheduled with Fiber22-R customers via email, server FIBER22-R will undergo a quick reboot at some point within this maintenance window today: 10:30 AM – 11:30 AM Pacific Time. Expected downtime is less than 10–15 minutes, as this is only a reboot. We will update this status once the reboot has been successfully completed. UPDATE 11:35 AM Pacific: Due to updated communication from our software vendor, the maintenance window for server Fiber22-R is being extended slightly. The reboot is still happening today and will remain a quick process (expected downtime less than 10–15 minutes). The reboot will now occur at some point within the next hour. We will update this status once the reboot has been successfully completed. UPDATE 11:51 AM Pacific: This is now in progress. UPDATE : This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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