RackNerd incident

Partial Network Outage - San Jose Datacenter

Resolved on October 19, 2025, affecting San Jose Datacenter.

resolved Oct 19, 2025, 07:28 AM UTC

We are aware that there is currently a partial network outage in our 'San Jose' datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved except these two host-nodes "SJ255KVM" and "SJ167KVM". Please standby for more updates. UPDATE: This is resolved completely. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Started
Oct 19, 2025, 07:28 AM UTC
Resolved
Oct 19, 2025, 07:28 AM UTC
Duration
–
Detected by Pingoru
Oct 19, 2025, 07:28 AM UTC

Affected components

San Jose Datacenter

Update timeline

  1. resolved Oct 19, 2025, 07:28 AM UTC

    We are aware that there is currently a partial network outage in our 'San Jose' datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved except these two host-nodes "SJ255KVM" and "SJ167KVM". Please standby for more updates. UPDATE: This is resolved completely. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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