RackNerd incident
DE5000 and DE6000-R (Shared Hosting Servers in Germany)
Resolved on December 6, 2025, affecting Frankfurt Datacenter.
We are aware that two of our shared hosting servers in Germany (DE5000 and DE6000-R) are currently network experiencing connectivity issues. We are currently looking into this matter further, and will provide additional updates on this matter once we have more information. UPDATE: The issue appears to be related to the network upstream - not to our individual servers or our environment. We have escalated the issue to the upstream, they are aware, and are working on it. UPDATE: The upstream's network engineers are actively working on this issue. We will provide additional updates once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Affected components
Update timeline
- resolved Dec 06, 2025, 09:15 PM UTC
We are aware that two of our shared hosting servers in Germany (DE5000 and DE6000-R) are currently network experiencing connectivity issues. We are currently looking into this matter further, and will provide additional updates on this matter once we have more information. UPDATE: The issue appears to be related to the network upstream - not to our individual servers or our environment. We have escalated the issue to the upstream, they are aware, and are working on it. UPDATE: The upstream's network engineers are actively working on this issue. We will provide additional updates once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
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