Resolved on February 8, 2026, affecting Frankfurt Datacenter.
We are aware that DE9000-R is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update: The issue was caused by faulty network cables that need to be replaced. The replacement process is taking longer than expected due to limited on-site availability on Sunday. Engineers are scheduled to replace the cables as soon as possible. We appreciate your patience and will provide further updates shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Affected components
Update timeline
- resolved Feb 08, 2026, 11:21 AM UTC
We are aware that DE9000-R is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update: The issue was caused by faulty network cables that need to be replaced. The replacement process is taking longer than expected due to limited on-site availability on Sunday. Engineers are scheduled to replace the cables as soon as possible. We appreciate your patience and will provide further updates shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
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